jeya9 Privacy Policy

01 Introduction

Welcome to the jeya9 Privacy Policy. jeya9 ("we", "us", "the Platform") is committed to protecting the personal data of every player who uses our platform. This policy explains in plain language how jeya9 collects, uses, stores and protects your personal information when you register, play games or interact with the jeya9 platform in any way.

This Privacy Policy applies to all players in Bangladesh who access jeya9 via browser, the jeya9 mobile app or any other method. By creating a jeya9 account, you confirm that you have read and understood this policy and consent to the processing of your personal data as described here.

If you have any questions about how jeya9 handles your data, please contact our support team at [email protected] before registering.

02 Data We Collect

jeya9 collects only the personal data that is necessary to operate your account, process transactions and comply with legal obligations. Below is a clear breakdown of the categories of data we collect and why.

jeya9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law and with your explicit consent.

03 How We Use Your Data

jeya9 uses your personal data for the following purposes:

• Account Management — to create, maintain and secure your jeya9 account.
• Payment Processing — to process deposits and withdrawals in BDT via bKash, Nagad, Rocket and bank transfer.
• Identity Verification — to verify your age and identity in compliance with our legal obligations.
• Customer Support — to respond to your queries, complaints and requests efficiently.
• Fraud Prevention — to detect, investigate and prevent fraudulent activity, money laundering and other illegal conduct on the jeya9 platform.
• Responsible Gaming — to monitor gameplay patterns and identify players who may need support or intervention.
• Platform Improvement — to analyse usage data and improve the jeya9 platform experience for all Bangladesh players.
• Legal Compliance — to meet our obligations under applicable laws and regulations.
• Communications — to send you important account notifications, security alerts and, where you have opted in, promotional offers.

04 Legal Basis for Processing

jeya9 processes your personal data on one or more of the following legal bases:

• Contractual Necessity — processing is required to fulfil our contract with you, including operating your account and processing payments.
• Legal Obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate Interests — processing is necessary for jeya9's legitimate business interests, such as fraud prevention, platform security and improving our services, provided these interests are not overridden by your rights.
• Consent — where we rely on your consent, such as for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

jeya9 does not sell, rent or trade your personal data to any third party. We may share your data with trusted third parties only in the following limited circumstances:

• Payment Processors — bKash, Nagad, Rocket and banking partners require certain data to process your transactions securely.
• Identity Verification Providers — we use regulated KYC service providers to verify your identity and age. These providers are bound by strict confidentiality obligations.
• IT and Security Providers — companies that help us operate, maintain and secure the jeya9 platform infrastructure.
• Legal and Regulatory Authorities — where required by law, court order or regulatory request, jeya9 may be obliged to disclose your data to relevant authorities.
• Fraud Prevention Agencies — to protect the platform and other players from fraud and financial crime.

All third parties who receive your data from jeya9 are required to handle it securely and in accordance with applicable data protection laws. jeya9 does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

jeya9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active Account Data — retained for the duration of your jeya9 account plus a minimum of 5 years after account closure, as required for financial record-keeping and legal compliance.
• Transaction Records — retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Identity Verification Documents — retained for the duration of your account plus 5 years after closure.
• Support Communications — retained for 2 years from the date of the last communication.
• Technical and Usage Data — retained for up to 12 months for security and platform improvement purposes.

When your data is no longer required, jeya9 will securely delete or anonymise it. You may request early deletion of certain data by contacting our support team, subject to our legal retention obligations.

07 Cookies and Tracking

jeya9 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files stored on your device when you visit the jeya9 platform.

We use the following types of cookies:

• Essential Cookies — required for the jeya9 platform to function. These include session cookies that keep you logged in. You cannot opt out of essential cookies.
• Performance Cookies — help us understand how players navigate the jeya9 platform so we can improve it. Data collected is aggregated and anonymous.
• Security Cookies — used to detect and prevent fraudulent activity and protect your jeya9 account.
• Preference Cookies — remember your settings and preferences to personalise your experience on the jeya9 platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jeya9 platform.

08 Your Rights

As a jeya9 player in Bangladesh, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

jeya9 will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. We will never charge a fee for handling a data rights request unless it is manifestly unfounded or excessive.

09 Data Security

jeya9 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration.

Our security measures include:

• SSL/TLS Encryption — all data transmitted between your device and the jeya9 platform is encrypted in transit.
• AES-256 Encryption — sensitive data stored on jeya9 servers is encrypted at rest.
• Two-Factor Authentication — available for all jeya9 accounts to add an extra layer of login security.
• Access Controls — only authorised jeya9 staff with a legitimate need can access player data, and all access is logged and audited.
• Regular Security Audits — jeya9 conducts regular security reviews and penetration testing to identify and address vulnerabilities.
• Fraud Monitoring — automated systems monitor all account activity for signs of unauthorised access or suspicious behaviour.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your jeya9 account has been compromised, please contact our support team immediately.

10 Children's Privacy

The jeya9 platform is strictly for adults aged 18 and over. jeya9 does not knowingly collect personal data from anyone under the age of 18. If we discover that a player under 18 has registered on the platform, we will immediately close the account, void any transactions and delete all associated personal data.

If you believe a minor has registered on the jeya9 platform, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.

11 Changes to This Policy

jeya9 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify registered players via the platform or by email before the changes take effect.

The updated Privacy Policy will be effective from the date it is published on the jeya9 website. Continued use of the platform after that date constitutes your acceptance of the revised policy. The "Last Updated" date at the top of this page will always reflect the most recent revision.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way jeya9 handles your personal data, please get in touch with our team. We are available 24/7 and will always respond promptly.

• Email: [email protected]
• FAQ: Visit our FAQ page
• Terms and Conditions: Read our Terms
• Responsible Gaming: Responsible Gaming page

For data rights requests specifically, please email us with the subject line "Data Rights Request" and include your registered email address and account details so we can locate your data quickly and respond within the required timeframe.